superstarcustomerservicegrouptrainingpackage

SuperSTAR Customer Service: Group Training Package

$299

SuperSTAR Customer Service was designed and tested in dozens of cities across North America, including 2,000 customer-service employees. The bottom-line: customer experience quality soared, complaints decreased, and customer loyalty improved.

Train and coach your employees to be SuperSTARs!

How do you achieve it? It’s simple, once you know the way:

  • Seven actions to “WOW” customers
  • How to create “Moments of Magic” for your customers
  • The top 10 qualities of a SuperSTAR
  • Five traits of SuperSTAR customer-service providers
  • Seven simple acts of courtesy that project customer-winning kindness and friendliness
  • Two strategies to positively resolve 90 percent of complaints
  • Four methods to satisfy the most difficult customers
  • Three steps to maintaining an attitude that’s positive, upbeat, and enthusiastic
  • Six follow-up actions that build customer loyalty and the ongoing profits it provides

Your SuperSTAR Customer Service package is loaded with the tools you need to make great service a way of life:

  • Seven of Rick’s SuperSTAR Customer Service video presentations on three separate DVDs
  • One SuperSTAR Customer Service Leader’s Guide, coordinated with the video presentation
  • Ten SuperSTAR Customer Service books included
  • One SuperSTAR Customer Service individual study guide and one Customer Service Award (reproducible)

The seven training segments – combining video presentations with corresponding interactive materials – takes approximately one hour each, or seven hours to complete the entire program.

PayPayl Secure Checkout Rick Conlow

Product Description

How to Deliver Moments of Magic to Your Customers!

According to the Profit Impact of Market Strategy study, organizations best at customer service compared to the worst have a 12 percent ROI compared to a 1 percent ROI. How can you not afford to improve customer service starting today?

It takes more than customer satisfaction to thrive in today’s rugged economic climate – it takes customer loyalty. By seizing on those precious moments, you can make a difference in your customer’s mind.

SuperSTAR Customer Service was designed and tested in dozens of cities across North America, including 2,000 customer-service employees. The bottom-line: customer experience quality soared, complaints decreased, and customer loyalty improved.

Train and coach your employees to be SuperSTARs!

How do you achieve it? It’s simple, once you know the way:

  • Seven actions to “WOW” customers
  • How to create “Moments of Magic” for your customers
  • The top 10 qualities of a SuperSTAR
  • Five traits of SuperSTAR customer-service providers
  • Seven simple acts of courtesy that project customer-winning kindness and friendliness
  • Two strategies to positively resolve 90 percent of complaints
  • Four methods to satisfy the most difficult customers
  • Three steps to maintaining an attitude that’s positive, upbeat, and enthusiastic
  • Six follow-up actions that build customer loyalty and the ongoing profits it provides

Your SuperSTAR Customer Service package is loaded with the tools you need to make great service a way of life:

  • Seven of Rick’s SuperSTAR Customer Service video presentations on three separate DVDs
  • One SuperSTAR Customer Service Leader’s Guide, coordinated with the video presentation
  • Ten SuperSTAR Customer Service books included
  • One SuperSTAR Customer Service individual study guide and one Customer Service Award (reproducible)

The seven training segments – combining video presentations with corresponding interactive materials – takes approximately one hour each, or seven hours to complete the entire program.

$299

PayPayl Secure Checkout Rick Conlow

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