How Effective is Customer Service Today, Really?

How good or bad is the customer service you receive? I know it depends on the company and even the person. Yet, overall, how would you rate the customer service delivered by the companies you encounter? Check out these statistics from research on what’s happening. Then give a rating… 50% of service agents fail to answer […]

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How to Deliver Moments of Magnificence to Your Customers!

Few people talk about receiving outstanding service. Few companies deliver what I call Moments of Magnificence to customers. It shouldn’t be that way. It doesn’t have to be that way. The State of Customer Service in the Marketplace The drive to improve customer loyalty has received an unprecedented amount of attention by companies worldwide. The […]

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The “ONE” Leadership Thing for Communicating Effectively with Employees

Why don’t managers communicate very well? This management training video will succinctly answer that question. If you are good at communicating effectively, you will ramp up your career. Unfortunately, research shows that the #1 reason employees leave a job is that they don’t like their boss. Leadership derailment studies demonstrate that at least 50% of […]

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