3 Hints to Quickly Achieve an Engaged Team

In this employee engagement training video I will provide you with three hints you can use as a manager to quickly engage your team. Much has been written about employee engagement. The bottom-line, it all comes down to trust as the starting point. I use methods similar to these leadership strategies on consulting assignments. Most often these assignments […]

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Achieving Customer Experience Leadership

This customer experience training video will share the state of the art in the field. Unfortunately it’s not that good. Companies lose billions of dollars a year because of poor customer service. Few companies have learned how to get better and lead their markets. Most try, and end up failing. They most often fail because […]

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Become One of the Rare Customer Service Superstars

Customer service superstars are rare.  Are you listening? The bottom-line to excellent customer service is defined by the quality of the customer engagement. This requires you treat customers with respect, dignity and care. Poor employee attitudes and a lack of courtesy drives customers away. Duh? It only makes sense. Or, does it? For example, a customer service […]

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Employees Come First in Great Companies

Employees’ are disengaged to the tune of 87% worldwide. In the US it’s 70%. Either number is disastrously poor. What does this mean to a company? High employee disengagement equals: Poor morale More employee turnover Absenteeism Poor customer service Lower productivity Fewer sales Lack of employee loyalty No company in its right mind would want this. […]

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Superstar Leadership: 12 Difficulties that Define a Manager’s Destiny

Management problems are like a tsunami that never ends. Everyday I hear about problems from managers at all levels. This leadership video training will identify the top 12 problems for managers. It will also provide a few tips for dealing with them. Successful managers learn to absorb the issues as nourishment, to build a high […]

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How Good is 99.9% Quality or Service?

Who can perfect? Did you ever hear that 99.9% service is good enough? Check out these statistics and reconsider your thoughts. For 99.9% service effectiveness you get: 1,314 phone call misplaced by phone companies every minute 107 incorrect medical procedures performed by doctors daily 18,322 pieces of mail mishandled in the next hour (the US […]

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