How to Deliver Moments of Magnificence to Your Customers!

Few people talk about receiving outstanding service. Few companies deliver what I call Moments of Magnificence to customers. It shouldn’t be that way. It doesn’t have to be that way. The State of Customer Service in the Marketplace The drive to improve customer loyalty has received an unprecedented amount of attention by companies worldwide. The […]

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The “ONE” Leadership Thing for Communicating Effectively with Employees

Why don’t managers communicate very well? This management training video will succinctly answer that question. If you are good at communicating effectively, you will ramp up your career. Unfortunately, research shows that the #1 reason employees leave a job is that they don’t like their boss. Leadership derailment studies demonstrate that at least 50% of […]

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Coaching an Employee to Persevere

Persistence seems to be a nitty-gritty, nose-to-the-grindstone mentality, right? Right. A persistent person is someone who keeps on keeping on under every possible trial. They face adversity, so they push harder. They encounter walls, so they jump higher. They experience setbacks, so they strive faster. People who persevere are willing to push through the impossible until it […]

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