How Effective is Customer Service Today, Really?

How good or bad is the customer service you receive? I know it depends on the company and even the person. Yet, overall, how would you rate the customer service delivered by the companies you encounter? Check out these statistics from research on what’s happening. Then give a rating… 50% of service agents fail to answer […]

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How to Deliver Moments of Magnificence to Your Customers!

Few people talk about receiving outstanding service. Few companies deliver what I call Moments of Magnificence to customers. It shouldn’t be that way. It doesn’t have to be that way. The State of Customer Service in the Marketplace The drive to improve customer loyalty has received an unprecedented amount of attention by companies worldwide. The […]

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