In this employee engagement training video I will provide you with three hints you can use as a manager to quickly engage your team. Much has been written about employee engagement. The bottom-line, it all comes down to trust as the starting point. I use methods similar to these leadership strategies on consulting assignments. Most often these assignments […]
This customer experience training video will share the state of the art in the field. Unfortunately it’s not that good. Companies lose billions of dollars a year because of poor customer service. Few companies have learned how to get better and lead their markets. Most try, and end up failing. They most often fail because […]
Customer service superstars are rare. Are you listening? The bottom-line to excellent customer service is defined by the quality of the customer engagement. This requires you treat customers with respect, dignity and care. Poor employee attitudes and a lack of courtesy drives customers away. Duh? It only makes sense. Or, does it? For example, a customer service […]
Coach George Allen had a skill for making winners out of losing football teams. He had the highest winning percentage in history for the Washington Redskins and Los Angeles Rams. In both cases he made champions out of losing franchises. He was a bit eccentric, passionate and hard working. He believed in veterans. I saw a […]
Employees’ are disengaged to the tune of 87% worldwide. In the US it’s 70%. Either number is disastrously poor. What does this mean to a company? High employee disengagement equals: Poor morale More employee turnover Absenteeism Poor customer service Lower productivity Fewer sales Lack of employee loyalty No company in its right mind would want this. […]
Management problems are like a tsunami that never ends. Everyday I hear about problems from managers at all levels. This leadership video training will identify the top 12 problems for managers. It will also provide a few tips for dealing with them. Successful managers learn to absorb the issues as nourishment, to build a high […]
Who can perfect? Did you ever hear that 99.9% service is good enough? Check out these statistics and reconsider your thoughts. For 99.9% service effectiveness you get: 1,314 phone call misplaced by phone companies every minute 107 incorrect medical procedures performed by doctors daily 18,322 pieces of mail mishandled in the next hour (the US […]
Consider, four potent questions, and how you answer them will crystallize your success in life. First, it all begins with a story. There’s a young boy who, in sixth grade, had a difficult time in school. He figured that once he got to junior high, life would be easier. Then in junior high, he was only […]
Consider this list of fifteen quotes on change. Enjoy your day! The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking. Albert Einstein Change is inevitable. Change is constant. Benjamin Disraeli When you’re finished changing, you’re finished. Benjamin Franklin If we don’t change, we […]
What’s your dream? Did you ever toss a penny into a fountain or wishing well? Closing your eyes, holding the penny tight, wishing for something specific, and then throwing the penny into the water? Then, you would excitedly skip along as you kept your secret. After all, it wouldn’t come true if you told anyone, right? The truth […]
