Horrible Customer Service Reigns, Have You Noticed?

Horrible customer service is the norm today. It reigns! Have you experienced any similar scenarios recently like the ones below? I have all within the last month. Can you relate to these? I know things like this have happened before to me. I thought, who am I to expect better service? Then, I thought, really, […]

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21 Great Leadership Coaching Quotes

Read these insightful and powerful coaching quotes. Each is especially selected to identify steps to great coaching, while sharing words of wisdom.  Most organizations and managers talk about coaching people but fail in the practice of it. Be one of the “real” coaches who establishes trust, builds people up, and achieves significant sustainable positive results. […]

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One Tactic that Immediately Jump-Starts Your Team’s Results

What do you do if your team’s results are slipping or down right poor? Check out these examples. One by one, a new client’s team leaders covertly came to talk to me about their manager. The consistent message: “Get him out of the office and on the floor, and have him stop sending inflammatory emails […]

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The Most Glaring Weakness of Terrible Leaders Exposed

While there are other despicable of traits of terrible leaders, the biggest complaint is that they are consistent purveyors of bad news just like the politicians and the media. They are downright negative most of the time. The words, language and intention that spews from their mouths are most often offensive. Terrible Leaders Equal Terrible Results […]

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Money Isn’t the Only Thing that Motivates Employees

Here’s a question I received from a manager. What motivates employees to produce better results when I do not have options of offering them more money?  You might be surprised to learn that money isn’t all that motivates employees.  In fact, it’s often not near the top of the list of motivators. Does Money Motivate? To […]

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The Founding Fathers Compared to Today’s Congress

Here is the text of the Declaration of Independence. Yes, celebrate freedom! Maybe, all members of Congress today should read this document, and be tested on it. The founding fathers weren’t perfect. Did you know the founding fathers of our country were traitors to Britain of which they were citizens? They were racist, too, because most […]

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Bad Customer Service, Change to Win!

Have you ever been so frustrated with bad customer service that you wanted to scream? My family and I moved recently. I also moved my business. So we had to do all of the things required to change vendors for a variety of services. One company after another failed in their customer service. The companies […]

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