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      See our clients below, results here:

+95% NPS, improving CX scores 19 points.
+69% eNPS, increasing EX scores 16 points.
+4X decrease in employee turnover.
+60% reductions in customer complaints.
+48-122% sales increases.
+48 Quality Service Awards

WELCOME! We passionately and relentlessly pursue the potential of the “power of people” in organizations.  With global employee disengagement 85%, why not 100% employee engagement? We lead this next revolution in leadership thought.

RCI applies high performance strategies through training, coaching, and consulting with companies to achieve breakthrough performances. Consequently, we partner with their management teams to brilliantly execute strategy. Most importantly, we believe in integrity, servant-leadership, and leading by example. 

Unfortunately, with the rise of the digital age, employees are the forgotten critical success factor to a company’s bottom-line. Today, too many organizational cultures exhibit distrust, and inhibit employee engagement even with the best of intentions. As a result, execution of strategy is derailed, and the customer experience suffers. Consequently, sales growth and profits are negatively affected. Do not be one of these companies-CONTACT US!

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Bottom-line Leadership Consulting & Training

Results-Oriented Executive Coaching

Online Leadership & Employee Training

Inspire your team – Engage Rick to Speak

IBelieveinPeople
People are the greatest resource of a company
Not the CEO, the products, technology, robots or big data. I believe in people and care about their success. Invest in your team, with our help, and watch them reach new heights! People are the undiscovered resource in organizations. The “power of people’ is the next revolution in leadership thought and practice.

10 Keys to Employee Engagement

What Employees Really Want at Work

AboutRick

During the past 20 years we have worked with 500,000 managers representing 5 million employees in over 200 companies. Our success is their success. We are proud of our client partnerships, working with most of them over many years. Our focus is to inspire people for greatness. If leadership does business right through people, goals will be exceeded and positive results achieved. See our client achievements below. We look forward to including YOU!

  • 48 quality service awards including JD Power, Ford’s President Award, and Canada’s Consumers Choice Award.
  • Record-breaking sales year after year: 30%, 48%, 52%, 75%, 122% gains in sales.
  • 15-20 points on customer experience surveys, NPS scores of 60-94.5%.
  • 12-14 points on employee engagement surveys, eNPS scores of 60-70%.
  • 4X reduction in employee turnover.
  • ROI: 187 to 1.

Author of 21 books, including the best sellers, SuperSTAR Leadership, SuperSTAR Customer Service, and How to Motivate Inspire People.

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