Rick Conlow International

Inspiring People for Greatness

How we can partner with you?

For companies:

Elevate manager’s thinking to lead with positive influence
Increase employee morale and engagement
Coach managers or executives to lead humanely and with integrity
Consult to dramatically improve customer loyalty or sales or both
Create high performing impactful teams

For managers:

Manage your workload and team more effectively
Increase your leadership intelligence and success
Improve your coaching skills to motivate your team to excel
Accelerate your promotability and career potential
Reignite your passion for your job

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People are the greatest resource of a company

Not the CEO, the products, technology, robots or big data. I believe in people and care about their success. Invest in your team, with our help, and watch them reach new heights! People are the undiscovered resource in organizations. The “power of people’ is the next revolution in leadership thought!

10 Keys to Employee Engagement

How to Create a High Performing Team

How to Coach, Develop & Inspire People

Over 50% of the world’s 400 million team leaders, supervisors, managers, and executives are failing. My vision is to reach all those who want to do better. I work with managers (and often their teams) who fit two categories:

Feel broken: Do you seem stuck, frustrated, disappointed or even fearful about your job? Maybe you’re even a bit desperate yet you know you can do better? I want to talk to you, if you are willing to change and do the work. I will help you reignite your passion and career success.
Want breakthrough: Or do you desire career advancement? You could use some personal development, guidance and support to navigate the path forward? I want to talk to you as well, if you are willing to change and do the work. I will help you reach the next level faster and more effectively.

can achieve your goals.

I’ll show you how.

During the past 20 years we have worked with nearly 500,000 managers representing 5M employees. Our success is their success. We are proud of our client partnerships, working with most of them over many years. Our focus is to inspire people for greatness. If we do business right through people, goals will be exceeded and positive results achieved. See our client achievements below. We look forward to including YOU!

48 quality service awards including JD Power, Ford’s President Award, and Canada’s Consumers Choice Award.
Record-breaking sales year after year: 30%, 48%, 52%, 75%, 122% gains in sales.
15-20 points on customer experience surveys.
12-14 points on employee engagement surveys.
Author of 20 books, including the best seller, SuperSTAR Leadership.

8%

Positive gains in retail sales growth

75%

Gains in sales to existing customers

53%

Improvement in sales performance

60%

Reduction in customer complaints

Rick’s Clients

Recommendations

"Rick loves what he does and it shows! His high-energy, get-it-done approach is inspiring to those of us who want to make a difference, because he does! Add sales savvy, a positive attitude that won't quit and an authentic belief in the potential of every human being, and you have someone you can count on when you or your business needs a lift."

Karol A.
Rick is a direct, goal-orientated person. A straightforward guy with a great sense of humor. He takes EXCELLENT care of his customers and is genuinely concerned with their needs and helps them achieve their full potential. Rick is easy to recommend.

Bill Vann Network Specialist /Chips Computer Services
Each time our management team works with Rick, the intended outcome is achieved. We develop as a team and as professionals in ways that are truly remarkable. Rick’s programs are clear, customized and powerful. I highly recommend Rick Conlow as a consultant, trainer, presenter and coach there is none better.

Patrick M. DPD Print Distribution
It is my pleasure to recommend Rick Conlow. Rick is a tremendous sales and development professional. His dedication, commitment and passion all serve him well in building relationships and driving results. I am thankful for the opportunity I had to work with Rick and his team.

Desmond C. Corporate Training Manager/ Patterson Dental
I worked with Rick for many years. His consulting skills helped our company to improve business, reduce complaints and win quality service awards. Rick gives audiences information they can take out in the street one minute after the seminar is over and put it to use. I highly recommend Rick’s firm for business consulting.

Camelia J. Interactive Project Manager/ Young and Rubicam
My first contact with Rick was when I attended a continuing education seminar with Rick as the presenter. I was so inspired that I signed up 10 of my reports to attend his Excellence In Management program. Whenever you force anyone to attend classes they are reluctant to say the least. By the end of the classes many of them continued contact with Rick for additional training. Since then I hired Rick on two occasions to train and inspire Managers. He is a learned, insightful, and compassionate instructor and human being. I would highly recommend Rick for any consulting or training opportunity. Rick’s business acumen is top notch, he gets results and your people will enjoy the process.

Davis J. Shaw Industries
Rick learned our business and developed specific and functional training sessions for both our field sales team as well as support employees in our headquarters office. The response from the staff very positive and the performance of our entire organization improved.

Jim F. CSC Credit Services
Rick is a highly skilled speaker. Whether in person, or on any of his training dvds. I was recently editing a couple of his dvds when I found myself stopping what I was doing, and listening to Rick. He has a way of grabbing your attention, and holding it while he is teaching, that makes it easy to hear the message and learn from him.

Dale S. Project Specialist/ Internet Business SEO
I have known Rick for over 20 years. He has a gift of pure enthusiasm which our employees and managers bought into. I would recom- mend him to any company looking to help their organization to be more customer focused.

Ken S. VP-COO/Metropolitan Ford
Rick and I were both contract facilitators on a large Organizatioal Development Intervention {ODI} project for a major manufacturer. Rick was a skilled, professional facilitator - presenter who delivered a first rate performance for the client in the field and in the T-3’s.

Larry S. Auto & Truck Industry Professional/ L R Snover Co.
Rick was able to present training to our employees and managers that was very relevant and believable. Rick did a great job getting buy-in from the employee group.

John P. Suburban Chevrolet
It is with great pleasure I recommend Rick and WCW Partners. Rick is an energetic and charismatic facilitator that really knows his subject matter. He brings a wealth of eclectic knowledge and translates this to your specific need. He’s a specialist in sales analysis, training and implementation. Through him and WCW Partners we were able to set and exceed our goals, all while learning and having fun along the journey. I highly recommend Rick.

Paul M. Chief Acquisitions Officer/ HBC
Rick and his team at WCW Partners worked with me while I was at Rite Aid. His team made a huge impact on improving our results in just a few months. Through strategic assessment and planning, dynamic delivery of actions steps and measureable follow-up we made remarkable progress quickly. Our leadership engagement improved almost immediately which inspired our store teams to serve customers better. Do you want to significantly improve and sustain greater customer loyalty?

John P.
Rick and his partners developed and presented a new, state of the art training program for me at GN ReSound. The program consisted of sales, customer service and management training for many of our 700 Bloomington Minnesota-based employees as well as our field sale team. Rick is an excellent presenter who connects with the audience and his efforts improved us as an organization.

Richard J.
Rick worked with me for a number of months with executive coaching and sales activities and was very informative, forward thinking and extremely helpful in my day-to-day activities and overall sales approach.

Mike B. Vice President/ Frana Corporation
Rick is great to work with. High energy....and good business partner!

Tammy N. Senior Manager| Corporate Customer Service/Meijer Corporatio
Thank you for the SuperSTAR Leadership Training you have delivered to our supervisory service team. We have seen bottom-line impact through their improved communication, leadership and coaching skills.

We recommend you and your company to anyome who is serious about building a high performing team of leaders.

Don Wimer Metro Sales/General Manager, Technical Sales
I would like to extend a sincere thank you for helping us to celebrate our 25th anniversary through your participation in our 2013 Leadership Summit. Your presentation was very informative and motivational for our leadership from around the country.

We recognize that our success has been made possible in large part due to relationships with good people like you.

Jim Burnett SMS Holdings/CDO
On behalf of everyone here at MN Limitied, we would like to thank you for your presentation and discussion at our 2015 Leadership Retreat! You presentation made an immense impace and greatly contributed to the overall success of the event.

We believe that the knowledge you shared will help in the overall development of our leaders and team.

The MN Limited Leadership Retreat Planning Committee
Your book and online training resources help me improve my skills and transform them to improve my team's performance. I believe that with your material, I will be developing my skills constantly.

Renata Morawska AVP/Senior Operations Manager
Thank you for taking time out of your schedule to come and speak at our Leadership Connections event. The information you shared was both wonderful and beneficial. The leaders who attended were talking about it the next day in class and appreciated the opportunity to hear from a leadership expert. Your insight was fabulous.

Krisin Mertes Nash Finch Company

Rick’s Daily Insights

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Rick’s Books

How to Be a SuperSTAR Employee: How to Increase Personal Performance and Career Success! (eBook)

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SuperSTAR Customer Service: A 31 Day Plan to Improve Client Relations, Lock in New Customers and Keep the Best Ones Coming Back for More!

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Designing a SuperSTAR Customer Experience eBook

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SuperSTAR Sales: A 31-Day Plan to Motivate People, Build Rapport, Close More Sales

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SuperSTAR Leadership: A 31-Day Plan to Motivate People, Communicate Positively, and Get Everyone On Your Side

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From Rick’s Blog

By Rick Conlow

In Customer Engagement, customer experience management, Customer Loyalty & Retention, Customer Service & Satisfaction, Customers, Leadership, Rick Conlow

Posted November 15, 2018

The Great Customer Experience Scam

Sadly, the great customer experience scam is on. First of all, nearly everybody says they are in favor of good customer service. It’s as desirable as apple pie, family, and free expression, all rolled into one. After all, it’s the right thing to do, isn’t it? Could you imagine [...]

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