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WELCOME! We passionately and relentlessly pursue the potential of the “power of people” in organizations.  With global employee disengagement 85%, why not 100% employee engagement? We lead this next revolution in leadership thought.

RCI applies high performance strategies through training, coaching, and consulting with companies to achieve breakthrough performances. Consequently, we partner with management teams to brilliantly execute strategy. Most importantly, we teach and model integrity, servant-leadership, and leading by example. 

See our extraordinary results below and partial client list. For a confidential interviewCONTACT US!

ALSO, CHECK OUT OUR 4 RESOURCES BELOW FOR IMMEDIATE ACCESS AND LEARNING. THANK YOU FOR COMING!

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The Customer has the Power: 3 Invaluable CX Insights

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Why Leadership Training Fails: How to Fix it

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10 Keys to Increasing Employee Engagement  

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4 Keys to Creating a High Performance Team  

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IBelieveinPeople
People are valuable partners and high performers if you treat them as such!
Unfortunately, with the rise of the digital age, employees are the forgotten critical success factor to a company’s bottom-line. Today, too many organizational cultures exhibit distrust, and inhibit employee engagement even with the best of intentions. As a result, execution of strategy is derailed, the customer experience suffers , sales growth sputters, and profits decline . Do not be one of these companies!

MGT. & LEADERSHIP A DUET FOR SUCCESS

WHAT EMPLOYEE REALLY WANT AT WORK

ACHIEVING 100% EMPLOYEE ENGAGEMENT

AboutRick

During the past 20 years we have worked with 500,000 managers representing 5 million employees in over 200 companies. Our success is their success. We are proud of our client partnerships, working with most of them over many years. Our focus is to inspire people for greatness. If leadership does business right through people, goals will be exceeded and positive results achieved. See our client achievements below. We look forward to including YOU!

  • 48 quality service awards including JD Power, Ford’s President Award, and Canada’s Consumers Choice Award.
  • Record-breaking sales year after year: 30%, 48%, 52%, 75%, 122% gains in sales.
  • 15-20 points on customer experience surveys, NPS scores of 60-94.5%.
  • 12-14 points on employee engagement surveys, eNPS scores of 60-70%.
  • 4X reduction in employee turnover.
  • ROI: 187 to 1.

Author of 21 books, including the best sellers, SuperSTAR Leadership, SuperSTAR Customer Service, and How to Motivate Inspire People.

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From Rick’s Blog

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5 Tips for Leading a Remote Workforce

It is not business as usual with so many working as a remote workforce. And it is business as usual. Certainly, the pandemic facilitated employees working at home. Yet, with technological gains this was beginning to happen anyway. However, in chaotic times communication is of greater importance [...]

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The Succeeding as a Leader Webinars: Enroll Today!

This best-in-class webinar series includes eight high-impact sessions. That is to say, you will gain a roadmap for realizing exceptional performance in any environment. To clarify, the webinars outline the precise strategies and mental approach that separates the best leaders from the rest. [...]

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