By Rick Conlow
In Customer Engagement, Customer Loyalty & Retention, Customer Service & Satisfaction, Customers, Employee engagement, Leadership
Posted The Secret Sauce to a Superior Customer Experience
A superior customer experience is rare. I travel often. As a result, I live the best and worst customer experience’s companies have to offer. The poor examples outnumber the good. For example, recently I was going from Minneapolis to NYC. The plane was late, and the attendants crabby. [...]