13 Characteristics of the Best Companies
- Lower employee turnover and higher loyalty and employee engagement.
- Superior customer service or high-quality products or, ideally, both.
- Enviable and sustainable sales growth.
- Good profits.
- On-going sustainable growth
Over the years RCI partnered with a couple hundred companies. After studying them, the research, and reviewing numerous publications; we outlined the following characteristics for the best companies. Now many organizations preach how good they are but they are great pretenders. Consequently, check out Glassdoor, eNPS studies, and The Best Workplace or other resources that reveal the real culture of a company.
Therefore, use this as a checklist for rating your company. How does it stack up? What would you add?
- Customer focus
- A purpose driven vision (that includes making this a better world)
- Engaged service focused Leadership
- High-performance standards
- Highly engaged employees
- Excellent employee development and training
- Positive communication
- Excellent benefits and pay
- Limited or no politics
This is the twentieth year for Fortune’s list of the top 100 best companies to work for. Google is #1 for the eighth time in eleven years. These twelve companies have made the list every year: REI, Publix, Goldman Sachs, Whole Foods, Nordstrom’s, Four Seasons Hotels and Resorts, Cisco, W. L. Gore and Associates, TD Industries, Marriott International, SAS, and Wegman’s Food Markets.
Companies on the Fortune list have to go through a rigorous application and certification process. There are other companies just as good or better who don’t bother with the process. Above all, Fortune best companies do excel and provide a template for improving a business. These companies set high standards in employee engagement, customer service, revenue growth (3X others) and profitability.
What is Most Important for Leaders
If you are a manager, how do you embrace and apply these qualities to your team? A company can have a great culture but a manager can lead terribly because of poor people skills. In addition, a company can have a lousy culture and a manager can lead superbly with great people skills. Consequently, the manager is the difference. Bottom-line, if you want your team to be better, you must be a better leader. Therefore, become a Servant Leader. Put your team first. Likewise, give your team what they want and need, and you will be successful.
Also, do you want more ideas on how to inspire your team? Check this out this complimentary eBook-How to Motivate-NO-Inspire People.
In addition, go here for our RealTime Learning & Training leadership and personal development website. Micro-learning and career advancement at your fingertips!
Finally, do you want to accelerate your leadership success? Go here for Rick’s Superstar Leadership eBook.