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Vlog #15: How Great Can You Be as a Leader?

What’s your potential as a leader? Can you take your team and improve results 15%, 25%, even 100%? Can you improve your own results in that way? Watch this to find out.

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Vlog #14: What is Leadership? – The Secret to Leadership Success

What is leadership? Rick will review the difference between good and bad bosses, particularly from the perspective of how you improve your skills so you can better help your team. He’ll [...]

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First-Class Customer Service: Your Greeting

As I previously mentioned, we have created five Moments of Magic, which are strategies that, if done well and done right, can help you deliver first-class customer service experiences. My last [...]

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First-Class Customer Service: Your Attitude

Through research, experience and first-hand interviews, we know that: a)    The caliber of customer service levels today are at their lowest. b)    The priority customers place on customer [...]

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A Manager’s Guide to Getting Feedback

When you’re the leader, it can be down-right difficult to get candid critiques or compliments – because most often what you’re told is inhibited by fear or coated with ulterior [...]

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How to Motivate People in Challenging Times: 5 Positive Actions to Improve Results

We have the highest employee dissatisfaction rate in history. The economy is improving but it’s a roller-coaster ride. Leaders have to be concerned about the emotional state of their teams. [...]

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An Innovative Management Approach

In our recently released book, The SuperSTAR Leadership Model: Good Boss, Bad Boss – Which One Are You?, we explore the 9 strategies that great leaders do on a regular basis. One of the 9 [...]