Lessons from a Bad Boss
None of us hope to ever have a bad boss. But, all of us (in reality) can bet on having a bad boss at one point or another. Although we’d like to be told otherwise, there’s actually a [...]
None of us hope to ever have a bad boss. But, all of us (in reality) can bet on having a bad boss at one point or another. Although we’d like to be told otherwise, there’s actually a [...]
You’ve probably wondered at some point in your career…what’s the difference between leading and managing? Some managers lead…other leaders manage. If you label yourself [...]
Business is busy, priorities are plentiful and tasks are taxing – for leaders and those they lead. So, what’s something we believe leaders ought to make a part of their repertoire of [...]
I just read an enlightening post by Scott Keller on HBR called “How to Get Senior Leaders to Change.” I encourage you to read it; the most intriguing aspect of the article (for me) [...]
We’ve heard it a million times: perception is reality. Do you believe it? Why? Why not? Now, how about when it comes to customer service? If the service somewhere sucks, will you give it [...]
How do you succeed as a leader? What do good bosses do that others don’t? Learn the 9 strategies of the SuperSTAR Leadership Model, and how to begin to achieve extraordinary performance [...]
Meetings can be the good, the bad and the ugly of the office. They consume our calendars, but they are inevitable and (most of the time) critical to a team’s success. Now, just because [...]
In our book, The SuperSTAR Leadership Model: Good Boss, Bad Boss – Which One Are You?, we outline the nine strategies that the best leaders do that mediocre bosses forgo. One of these [...]
Excellent customer service sets you apart from competitors. Not only is treating the customer right, the right thing to do, but it’s essential in our economy – when corners seem to get cut, just [...]
The standards of customer service today are quickly deteriorating, which means that companies that deliver first-class customer service are miles ahead of competitors that fail to deliver the [...]
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