The Secret (Simple) Sales Strategy

Are you in sales? Great. Think back to previous conversations you have had with your clients. Think back to the first five minutes of your first customer interactions. What was it about? Chances [...]


Convincing Customers You’re Irreplaceable

So, you want to deliver great customer service? What are your reasons? Make more money? Drive more sales? Surpass competitors? Refine your reputation? Attract the best employees? Most companies [...]


Clarity’s Effect on the Customer’s Experience

I’ve been writing about customer service lately – why it’s important and how to ensure you’re continually refining the experience you’re offering your customers. [...]


Quantifying the Quality of Your Customer Service

Measuring the quality of your customer service is a no-brainer, if you’re hoping to set a benchmark for your business. It’s easy to make blanket statements about the condition of your [...]


The Top 10 Things Employees Want From Their Boss

What is it that employees want from their boss? Leadership is a high-contact sport. It takes time and effort. In our study of the best leaders, we found that they are consistent and passionate in [...]


4 Fast Ways to Wow the Customer

The quality of customer service at your business will either make or break your success – because your customers are the only ones that determine whether your business makes or breaks the [...]


Identify Your Ideal Customer Service Experience

Clearly, the customer is the most important individual involved in whether or not your business sustains itself. No matter how happy your employees, how amazing your managers, how solid your [...]


How to Handle Sales Objections

If you are in sales, you know that challenges and objections are part of the gig. How a salesperson responds to such hiccups represents a lot about that sales representative. There is an [...]