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How to Deal with a Difficult Customer: Part 2

How do you identify the root of a difficult customer’s problem? Who knows for sure? Your job isn’t to be a psychologist that psycho analyzes every irate customer, nor is it the job of your [...]

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In Customer Loyalty & Retention, Customer Service & Satisfaction, Customers
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How to Deal with a Difficult Customer: Part 1

Some customers are more challenging than others. Employees most often ask these three interrelated questions about handling difficult customers: “How do you handle complaints?” [...]

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In Employee Satisfaction, Employees, Inspirational, Personal development, Video Blogs
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Advance Your Career and Achieve Your Goals

Do you want to advance your career? So, how do you become a to performer and excel in life? What are you really capable of achieving? How can you rise to the top and reach your goals? Consider [...]

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