October, 2015 | Rick Conlow

In Customer Engagement, Customer Loyalty & Retention, Customer Service & Satisfaction, Customers

Posted October 21, 2015

10 Reasons Customer Experience Efforts Fail

The customer experience has improved less than 2% in the last twenty years according to the ACSI. Companies have spent billions of dollars since the book, In Search of Excellence by Peters and [...]

By Rick Conlow

In Business Success, career devleopment, Leadership

Posted October 15, 2015

How to Become a Real Leader Without a Title

Real leaders do not depend on the “leader” label to launch their leadership legacy. Where you begin does not matter. What you dream makes all the difference in the world. 4 People Who [...]

By Rick Conlow

In Customer Engagement, Customer Loyalty & Retention, Customer Service & Satisfaction, Customers, Leadership Development, Rick Conlow

Posted October 12, 2015

Avoid the Top Ten Examples of Poor Service

Poor service seems to reign. Maybe the best way to begin to describe excellent customer service is to talk about what it is not. It certainly is not a department or a job title. It is the [...]

By Rick Conlow

In Business Success, career devleopment, Leadership Development, Personal development

Posted October 6, 2015

The Secret to Leaving a Flawless First Impression

The first impression with a client often makes a lasting impact. We have heard it a million times: perception is reality. Do you believe it? Why? Why not? First impressions matter. Yes, in some [...]

By Rick Conlow

In Leadership, Leadership Development, Teamwork

Posted October 1, 2015

12 Leadership Qualities of an Exceptional Team-builder

Few managers possess team-builder qualities by chance. For example, imagine trying to build a shed by buying some 2x4s, a bag of nails and a hammer. Then you start pounding together the wood. [...]