By Rick Conlow
Posted 5 Customer Service Moments of Misery to Avoid
AÂ moment of misery is lethal to a customer. Now a moment of truth is anything you do that affects the customer’s perception of you or your company. Many times these are done [...]
How to Really Succeed as a Leader
How do you get someone to follow you? Â A leader takes people to where they want to go. A great leader takes people to where they ought to be. That’s the essence of superstar leaders’ [...]
