By Rick Conlow
Posted Do ONE More…Today!
Coach George Allen had a skill for making winners out of losing football teams. He had the highest winning percentage in history for the Washington Redskins and Los Angeles Rams. In both cases he [...]
By Rick Conlow
Posted Employees Come First in Great Companies
Employees’ are disengaged to the tune of 87% worldwide. In the US it’s 70%. Either number is disastrously poor. What does this mean to a company? High employee disengagement equals: [...]
By Rick Conlow
In Customer Engagement, customer experience management, Customer Loyalty & Retention, Customer Service & Satisfaction, Customers
Posted How Good is 99.9% Quality Service?
Who can perfect? Did you ever hear that 99.9% quality service may not be good enough? Check out these statistics and reconsider your thoughts. What is 99.9% Quality Service? 1,314 phone call [...]
4 Potent Questions to Crystallize Your Success in Life
Consider, four potent questions, and how you answer them will crystallize your success in life. First, it all begins with a story. There’s a young boy who, in sixth grade, had a difficult [...]
15 CHANGE QUOTES TO MAKE YOU THINK
Change makes the world go around, and it’s happening faster. Charles Darwin said this, “It is not the strongest of the species that survive, nor the most intelligent, but the ones most [...]
