How My Embarrassing Weakness Became a Strength

I was a senior in high school, and I arrived at school at the main entrance. Little did I know that my weakness would soon set me up for failure. I noticed people were wearing black arm bands. I [...]


5 Steps to Manage Emotions in the Workplace

What place do emotions have in the workplace? What role do they serve? What benefits (if any) do they bring? I hear these questions often, and I can completely empathize with the efforts to deal [...]


How Effective is Customer Service Today, Really?

How good or bad is the customer service you receive? I know it depends on the company and even the person. Yet, overall, how would you rate the customer service delivered by the companies you [...]


12 Eloquent Leading by Example Quotes

Most leaders don’t know how to lead by example. Instead, they say one thing and do another. They focus on their needs and not that of their team. Consequently, this leads to distrust. In [...]