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  • Home
  • Consulting
  • Coaching
  • Online Training
  • Speaking
  • Blog
  • Store
    • Leadership Success
    • Training Packages
    • Coaching Programs & Training Packages
    • Customer Service
    • Personal Achievement
    • SuperSTAR Series
    • Sales Excellence
    • Customer Experience
    • Personal Coaching Programs
  • Contact RCI

Archives

Monthly Archive for: "April, 2018"
Home » Archives for April 2018
 11 CX Flaws that Foretell a Company’s Fatal Future
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By Rick Conlow
In Customer Engagement, customer experience management, Customer Loyalty & Retention, Customer Service & Satisfaction, Rick Conlow
Posted April 27, 2018

11 CX Flaws that Foretell a Company’s Fatal Future

Fatal CX flaws in thinking and strategy foretell the demise of most companies trying to improve their customers’ experience. Their efforts become an epic comedy of errors to the tune of the [...]

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 3 Uncommon Steps to Coach Better
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By Rick Conlow
In career devleopment, Coaching, Leadership, Leadership Development, Rick Conlow
Posted April 20, 2018

3 Uncommon Steps to Coach Better

Managers coach better when they have been coached well. What happens if they haven’t experienced good coaching? Unfortunately, research indicates that only 75% of managers do more managing [...]

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By Rick Conlow
In career devleopment, Inspirational, Personal development
Posted April 12, 2018

A “SureFire” Positive Personal Change Formula

Lately, habits are habitually on my mind. I hear so many people, and so many professionals, talk about their desire for personal change- change within themselves and change outside of themselves. [...]

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 The Resurrection or Annihilation of Better Service?
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By Rick Conlow
In Customer Loyalty & Retention, Customer Service & Satisfaction, Customers, Leadership, Organizational Change, Rick Conlow
Posted April 3, 2018

The Resurrection or Annihilation of Better Service?

Customers demand better service; they have the power. Remember in the movie I, Robot, where the droids are activated as a group. Then they began to attack the human population? It is a [...]

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 How to Transform Your Coaching Discussions
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By Rick Conlow
In Coaching, Leadership, management, Rick Conlow
Posted April 1, 2018

How to Transform Your Coaching Discussions

The quality of a coaching discussion sets the tone for how effective a coach becomes. The coach brings the expertise and the other person needs the knowledge or skill. Power is divided. Authority [...]

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