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In Employee engagement, Employee Satisfaction, Leadership, Leadership Development, Rick Conlow
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The Plague of Employee Dissatisfaction and Disengagement

Employee dissatisfaction and disengagement is at all-time highs. Employee engagement is a plague because nearly all companies struggle in trying to improve it. Few do well at it. As a result, 87% [...]

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 The Great Customer Experience Scam
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In Customer Engagement, customer experience management, Customer Loyalty & Retention, Customer Service & Satisfaction, Customers, Leadership, Rick Conlow
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The Great Customer Experience Scam

Sadly, the great customer experience scam is on. First, nearly everybody says they are in favor of good customer service. It is as desirable as apple pie, family, and free expression, all rolled [...]

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