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Achieving and Sustaining Customer Experience Leadership

This customer experience training video will share the state of the art in the field. Unfortunately, it is not that good. Companies lose billions of dollars a year because of poor customer [...]

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Servant Leaders Focus on People NOT Generational Differences

Servant leaders do not care that much for generational differences. I have found that factors such as age, or sex, or background, or religion are oblivious to them. While at the same time they [...]