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The Know It All Leader and What It Means

Know it all leaders abound. I think I know it all. You think you know it all. This post is for the leaders,  entrepreneurs, managers, executives, and  CEOs. In truth, this message is a for [...]

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The Secret Sauce to a Superior Customer Experience

A superior customer experience is rare. I travel often. As a result, I live the best and worst customer experience’s companies have to offer. The poor examples outnumber the good. For [...]

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Why is Customer Service Still so Bad?

Why is customer service so bad, so often? I published this question in a post in LinkedIn in 2017, updated two years after, and again now. It engaged 976 comments and over 56,000 likes with many [...]

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The Servant Leader Trusts You

The Servant Leader trusts you. As a result, they focus on your personal growth and career success. When you succeed the Servant Leader succeeds. In addition, the company reaches its goals. This [...]

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Bad Boss or Good Boss: Who Do You Work For?

Think of the worst supervisor or a bad boss you had. Chances are someone comes immediately to mind. Is it your currrent supervisor? Why do you consider this person “the worst?” How [...]