26 Exceptional Employee Engagement Quotes
You can measure employee engagement by the performance of employees, or a company compared to the competition. Highly engaged employees, according to research:
- Sell more.
- Serve customers better.
- Stay longer at their company.
- Share more ideas and input.
- Overall, are 240% more productive on key measures.
- Their companies make 22% more profit.
Despite these stellar numbers, 85% of employees worldwide are disengaged. In the US it is about 70%. Obviously, CEOs and executives are leaving valuable sales and profit on the table by tolerating toxic workplaces and bad bosses.
Furthermore, the eNPS (employee net promoter score) rating shows the extent of the employee engagement in a company. And you can compare this to other organizations. To determine an eNPS score, employees are surveyed for their input and rating on a series of company culture related questions. A key example question is, “I recommend my company as a great place to work.” Employees use a rating scale of 0-10. 0=lowest recommendation, 10= highest recommendation. Ratings of 10 and 9 equal highly engaged employees-promoters. 8 and 7 are somewhat engaged-neutrals, and 6-0 are disengaged employees-detractors.
The eNPS score equals the percentage of 10 and 9 minus the percentage of 6-0. For example, if you have 60% with 10 and 9, and 15% 6-0, the eNPS is 45%. The average eNPS score is 14 for all companies. 30 is consider good. Top rated companies realize a 60+ an eNPS score.
- “When people go to work, they should not have to leave their hearts at home.” Betty Bender
- “Paychecks can’t by passion.” Brad Federman
- “Employee engagement is the art and science of engaging people in authentic and recognized connections to strategy, roles, performance, organization community, relationship, customers, development, energy, and happiness to leverage, sustain, and transform work into results.” David Zinger
- “Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world.” Francis Hesselbein
- “Customers do not come first. Employees come first. If you take care of your employees, they will take care of your customers.” Richard Branson
- “To win in the marketplace you must first win in the workplace.” Doug Conant
- “We think it’s important for employees to have fun… it drives employee engagement.” Tony Hsieh.
- “The way your employees feel is the way your customers will feel. And if your employees do not feel valued, neither will your customers.” Sybil F. Stershic
- “Always treat your employees exactly as you want them to treat your best customers.” Stephen R. Covey
- “Employee engagement is the emotional commitment an employee has to the organization and its goals.” Kevin Kruse
- “Everyone talks about building a relationship with your customer. I think you build one with your employees first.” Angela Ahrendts
- “Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen words of praise. They are absolutely free and worth a fortune.” Sam Walton
- “It’s about getting the best people, retaining them, nurturing a creativeenvironment, and helping to find a way to innovate.” Marissa Mayer
- “Engaged employees are in the game for the sake of the game; they believe in the cause of the organization.” Paul Marciano
- “Employees who believe that management is concerned about them as a whole person-not jus an employee-are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.” Anne Mulcahy
- “On what high-performing companies should be striving to create: A great place for great people to do great work.” Marilyn Carlson
- “Engaged employees are psychological “owners,” drive performance and innovation, and move the organization forward.”
- “Our number one customerare your people. Look after employees first and then customers last.” Ian Hutchinson
- “When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.” Simon Sinek
- “A good coach can changea game. A great coach can change a life.” John Wooden
- “Turned on people figure out how to beat the competition. Turned off people only complain about being beaten by the competition.” Ben Simonton
- “It all came down to employee engagement. It all came down to recognition. It all came down to leadership, which led to every sailor feeling ownership and accountability for the results. You can ask a team to accomplish a mission, but you cannot order excellence.” Mike Abrashoff, Commander USS Benfold
- “There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow.” Jack Welch
- “Employee engagement is not hard. Apply Servant leadership and treat your employees as partners not assets or resources.” Rick Conlow
- “Culture is about performance, and making people feel good about how they contribute to the whole.” Tracy Streckenbach
- “Engaging the hearts, minds, and hands of talent is the most sustainable source of competitive advantage.” Greg Harris
In conclusion, high employee engagement pays. Low employee engagement costs companies billions. The benefits are well known, and numerous people laud the benefit of a positive work culture. Unfortunately, most companies ignore the wisdom and strategies of creating a high-powered people first culture. As a leader, pay attention to these quotes and information. Be different, be better. Serve your team and watch them win.
NOTE: RCI’s client-partners achieved eNPS ratings of 60%-85%. And NPS ratings of 63%-95%. Aslo, they gained 48 quality service awards. For more: CONTACT RCI.
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