Achieving Customer Experience Leadership

 In Customer Engagement, customer experience management, Customer Loyalty & Retention, Customer Service & Satisfaction, Customers, Leadership

This customer experience training video will share the state-of-the-art in the field. Unfortunately, it is not that good but that could be a benefit for you. Companies lose billions of dollars a year because of poor customer service. Few companies have learned how to get better and lead their markets. Most try and end up failing. Those who do well end up prospering.

Companies most often fail because they lack the commitment, patience, investment, values, and they do not know how. Saying they lack competence means no disrespect. Leaders focus more on their industry, finances, profitability, and marketing, they are not experts in helping customers. While they may talk a good game, they inadvertently sabotage any serious level of change and improvement through employee disengagement. Today, with online marketing and shopping the customer experience means the business experience any customer has with a company. Each customer’s moment of truth reigns crucial.

Achieving Customer Experience Leadership Video Training

Achieving Customer Experience LeadershipRick shares how to improve the customers’ experience in your company. You will learn about:

  • Current industry results
  • 10 reasons companies fail to get better.
  • The 5 cultural habits of customer driven companies.
  • The key formula for success in any organization.
  • The Bottom-line impact for improving the customer experience.

Pulling It All Together

Every company delivers a customer experience. Few excel at it. Watch this video and take notes on what the requirements to succeed. While it takes hard work and persistence, the formula for success is ever present. Those leaders and companies who persevere (Amazon, Target, Wegmans, Disney, Nordstrom’s, and others), receive the payoff in greater sales growth, customer loyalty and profit.

Achieving Customer Experience LeadershipAlso, do you want to learn more about becoming a customer experience leader? See our eBook: The Customer has the Power.

In addition, go here for our RealTime Learning & Training leadership and personal development website. Over 300 micro-learning and career advancement resources at your fingertips!

Finally, do you want to accelerate your leadership success? Go here for Rick’s Superstar Leadership eBook.

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  • Furrman
    Reply

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