Achieving Customer Experience Leadership
This customer experience training video will share the state of the art in the field. Unfortunately, it is not that good. Companies lose billions of dollars a year because of poor customer service. Few companies have learned how to get better and lead their markets. Most try and end up failing. They most often fail because they lack the commitment, patience, investment, values, and they do not know how. The lack of competence means no disrespect. Leaders are so often focused on their industry, finances, and marketing, they are not experts in helping customers. While they may talk a good game, they inadvertently sabotage any serious level of change and improvement. Today, with online marketing and store the customer experience means the business experience any cusotmer has with a company.
Rick shares how to improve the customers’ experience in your company. You will learn about:
1. Current industry results,
2. 10 reasons companies fail to get better,
3. The 5 cultural habits of customer driven companies,
4. The key formula for success in any organization,
5. Bottom-line impact for improving the customer experience.
Every company delivers a customer experience. A few excel at it. Watch this video and take note on what is required to succeed. While it takes hard work and persistence, the formula for success is ever present. Those leaders and companies who persevere (Wegmans, Disney, Nordstrom’s, and others), receive the payoff in greater sales growth, customer loyalty and profit.
Also, do you want to learn more about becoming a customer experience leader? See our eBook: The Customer has the Power.
In addition, go here for our RealTime Learning & Training leadership and personal development website. Over 130 micro-learning and career advancement resources at your fingertips!
Finally, do you want to accelerate your leadership success? Go here for Rick’s Superstar Leadership eBook.