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  • Consulting
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  • Speaking
  • Blog
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Customer Service & Satisfaction

Home / Business Success /
 Human Sigma: The Lucrative Link for Better Results
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By Rick Conlow
In Business Success, Customer Engagement, Customer Loyalty & Retention, Customer Service & Satisfaction, Employee engagement, Leadership trust, Rick Conlow
Posted September 23, 2021

Human Sigma: The Lucrative Link for Better Results

Human Sigma involves the connection between employee engagement and the customer experience. Each undoubtedly linked in influencing a company’s financial results. Yet, it’s important [...]

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 5 Customer Service Lessons from the Mall of America
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By Rick Conlow
In Customer Engagement, customer experience management, Customer Loyalty & Retention, Customer Service & Satisfaction, Customers, Rick Conlow
Posted April 2, 2019

5 Customer Service Lessons from the Mall of America

As I conducted a customer service seminar at the Mall of America, I had the idea to rate the mall’s stores to gain key customer service lessons. I had 45 participants, they were game, so I [...]

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 The Great Customer Experience Scam
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By Rick Conlow
In Customer Engagement, customer experience management, Customer Loyalty & Retention, Customer Service & Satisfaction, Customers, Leadership, Rick Conlow
Posted November 15, 2018

The Great Customer Experience Scam

Sadly, the great customer experience scam is on. First, nearly everybody says they are in favor of good customer service. It is as desirable as apple pie, family, and free expression, all rolled [...]

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By Rick Conlow
In Customer Loyalty & Retention, Customer Service & Satisfaction, Customers, Leadership, Rick Conlow
Posted September 20, 2018

Moments Magnificence by Customer Service Superstars

Customer Service Superstars are friendly and helpful when delivering the customer experience. Listening is their highest form of courtesy. The bottom-line to excellent customer service is the [...]

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 Horrible Customer Service Reigns, Have You Noticed?
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By Rick Conlow
In Customer Engagement, customer experience management, Customer Loyalty & Retention, Customer Service & Satisfaction, Customers
Posted September 5, 2018

Horrible Customer Service Reigns, Have You Noticed?

Horrible customer service is the norm today. It reigns! Have you experienced any similar scenarios recently like the ones below? I have all within the last month. Can you relate to these? I know [...]

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 11 CX Flaws that Foretell a Company’s Fatal Future
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By Rick Conlow
In Customer Engagement, customer experience management, Customer Loyalty & Retention, Customer Service & Satisfaction, Rick Conlow
Posted April 27, 2018

11 CX Flaws that Foretell a Company’s Fatal Future

Fatal CX flaws in thinking and strategy foretell the demise of most companies trying to improve their customers’ experience. Their efforts become an epic comedy of errors to the tune of the [...]

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 The Resurrection or Annihilation of Better Service?
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By Rick Conlow
In Customer Loyalty & Retention, Customer Service & Satisfaction, Customers, Leadership, Organizational Change, Rick Conlow
Posted April 3, 2018

The Resurrection or Annihilation of Better Service?

Customers demand better service; they have the power. Remember in the movie I, Robot, where the droids are activated as a group. Then they began to attack the human population? It is a [...]

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By Rick Conlow
In Customer Engagement, customer experience management, Customer Loyalty & Retention, Customer Service & Satisfaction, Rick Conlow
Posted September 11, 2017

The 5 Cultural Habits of Customer Driven Companies

In the quest to improve the customer experience and customer loyalty, consider the “cultural habits” of successful service organizations, such as: Disney, Apple, Southwest Airlines, [...]

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 How Effective is Customer Service Today, Really?
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By Rick Conlow
In Customer Engagement, customer experience management, Customer Service & Satisfaction, Customers
Posted May 15, 2017

How Effective is Customer Service Today, Really?

How good or bad is the customer service you receive? I know it depends on the company and even the person. Yet, overall, how would you rate the customer service delivered by the companies you [...]

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 How to Deliver Moments of Magnificence to Your Customers!
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By Rick Conlow
In Customer Engagement, customer experience management, Customer Loyalty & Retention, Customer Service & Satisfaction, Customers, Rick Conlow
Posted April 13, 2017

How to Deliver Moments of Magnificence to Your Customers!

Few companies deliver what I call Moments of Magnificence to customers. Fewer people talk about receiving outstanding service. It should not be that way. It does not have to be that way. More [...]

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