Everyone is a customer service provider: CEO, IT programmer, production, HR specialist, or server. In addition, the list includes fast food clerk, cook, lawyer, engineer, airline attendant, and [...]
Consumers want and demand better customer service; they have the power. Remember in the movie I, Robot, where something activates the droids as a group and mayhem reigns. Then they began to [...]
Superior customer service passed away quietly last night. It succumbed to a prolonged illness. The wake is at the next quarterly meeting, and the funeral will follow shortly. Each year companies [...]
This customer experience leadership training video will share the state-of-the-art in the field. Unfortunately, it is not good but that could be a benefit for you. Companies lose billions of [...]
A superior customer experience is rare. I travel often. As a result, I witness the best and worst customer experience (CX) companies have to offer. The poor examples outnumber the good. For [...]
As I conducted a customer service seminar at the Mall of America, I had the idea to rate the mall’s stores to gain key customer service lessons. I had forty-five participants, they were [...]
Sadly, the great customer experience scam is on. First, everybody says they are in favor of good customer service. It is as desirable as apple pie, family, and free expression, all rolled into [...]
Customer Service Superstars are friendly and helpful when delivering the customer experience. Listening is their highest form of courtesy. The bottom-line to excellent customer service is the [...]
Horrible customer service is the norm today. It reigns! Have you experienced any similar scenarios recently like the ones below? I have all within the last month. Can you relate to these? I know [...]
How good or bad is the customer service you receive? I know it depends on the company and even the person. Yet, overall, how would you rate the customer service delivered by the companies you [...]
