Employee Net Promoter Score (eNPS) is one of the clearest indicators of organizational health. High eNPS companies enjoy stronger performance, lower turnover, and higher customer loyalty. Yet [...]
Organizations need dramatic cultural shifts to drive employee loyalty, engagement, and productivity. Why? Because of the rise of AI, toxic workplaces, and bad bosses. Consequently, there is a [...]
Employee engagement is a critical factor in the success of any organization. Engaged employees are more productive, motivated, and committed to their work, leading to better overall performance [...]
Who took the “human” out of human resources? The pendulum has swung and is stuck, in favor of companies managing employees as human capital. In other words, nameless commodities. HR [...]
Superior customer service passed away quietly last night. It succumbed to a prolonged illness. The wake is at the next quarterly meeting, and the funeral will follow shortly. Each year companies [...]
The Foreshadowing of an Employee Apocalypse Redux, piggybacks on a post of seven years ago. I predicted the employee discontent and disloyalty of today. The fact is that employees have become [...]
When appropriately applied AI can help accelerate employee engagement and performance. This requires leaders to learn to understand it. Plus, they must learn how to make better decisions with the [...]
If you are trying to motivate people or increase employee engagement and productivity just by throwing money at the issue, you could be making a costly mistake. Keeping your employees motivated [...]
What inspires people? These top fifty quotes elevate the importance of appreciation and recognition. People want their boss or co-workers or friends to recognize their value and efforts. They [...]
The disease of management disengagement is a problem everyone tends to neglect. Research, surveys, and companies focus on employee disengagement. While managers are employees, they are a critical [...]
