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The Secret Sauce to a Superior Customer Experience

A superior customer experience is rare. I travel often. As a result, I live the best and worst customer experience’s companies have to offer. The poor examples outnumber the good. For [...]

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Bad Boss or Good Boss: Who Do You Work For?

Think of the worst supervisor or a bad boss you had. Chances are someone comes immediately to mind. Is it your currrent supervisor? Why do you consider this person “the worst?” How [...]

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7 Employee Comments that Destroy a Team

An effective team does not come easy. One way to determine how a team is doing involves listening to their comments to one another or others. Check out these seven negative comments. If spoken [...]

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Servant Leadership: A Better DNA for Leaders

Witness the rise of Servant Leadership. This means a better DNA of leaders in organizations.  Servant leaders are out there. Are you one? Revolutionary change is brewing. This radical [...]

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Why CEOs Can’t Dance Redux

Let us face it, CEOs often isolated themselves from the average employee. (We wrote and challenged them about this seven years ago.) Most still sequester themselves in the penthouse office of the [...]

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The Roadmap to the Secret Sauce of Employee Engagement

Few companies or leaders have or know the “secret sauce” to employee engagement. This is a business disaster. This employee engagement training video will highlight these facts. I [...]

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Servant Leaders Focus on People NOT Generational Differences

Servant leaders do not care that much for generational differences. I have found that factors such as age, or sex, or background, or religion are oblivious to them. While at the same time they [...]

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19 Communication Quotes of Insightful Wisdom

The number one problem in organizations is the lack of communication. This includes executives with one another.  Furthermore, it maliciously spreads to management across departmental silos. And, [...]

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Toxic Workplaces Cause Even More Employees to Disengage and Quit

Toxic workplaces raise their ugly heads again and again at employees. As a result, they disengage and resign. While companies say they are for employee engagement, as a recession looms, they [...]

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12 Timeless and Stimulating Time Management Quotes

Why twelve-time management quotes? Consider, if we share fifty it would be pointless because there would be too many to take the time to review. The number twelve represents time and space. [...]