A superior customer experience is rare. I travel often. As a result, I live the best and worst customer experience’s companies have to offer. The poor examples outnumber the good. For [...]
Think of the worst supervisor or a bad boss you had. Chances are someone comes immediately to mind. Is it your currrent supervisor? Why do you consider this person “the worst?” How [...]
An effective team does not come easy. One way to determine how a team is doing involves listening to their comments to one another or others. Check out these seven negative comments. If spoken [...]
Witness the rise of Servant Leadership. This means a better DNA of leaders in organizations. Servant leaders are out there. Are you one? Revolutionary change is brewing. This radical [...]
Let us face it, CEOs often isolated themselves from the average employee. (We wrote and challenged them about this seven years ago.) Most still sequester themselves in the penthouse office of the [...]
Few companies or leaders have or know the “secret sauce” to employee engagement. This is a business disaster. This employee engagement training video will highlight these facts. I [...]
Servant leaders do not care that much for generational differences. I have found that factors such as age, or sex, or background, or religion are oblivious to them. While at the same time they [...]
The number one problem in organizations is the lack of communication. This includes executives with one another. Furthermore, it maliciously spreads to management across departmental silos. And, [...]
Toxic workplaces raise their ugly heads again and again at employees. As a result, they disengage and resign. While companies say they are for employee engagement, as a recession looms, they [...]
Why twelve-time management quotes? Consider, if we share fifty it would be pointless because there would be too many to take the time to review. The number twelve represents time and space. [...]
