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Achieving Customer Experience Leadership

This customer experience training video will share the state-of-the-art in the field. Unfortunately, it is not that good but that could be a benefit for you. Companies lose billions of dollars a [...]

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Great Companies and Leaders Elevate People First

Great companies and managers elevate people first. Yet, employees’ are disengaged to the tune of 85% worldwide. In the US it is 70%. Either number is disastrously poor. What does this mean [...]

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Servant Leadership: Principles, Popularity, and Payoff

Grasp Servant Leadership principles, popularity, and payoff to begin to excel as a leader. With employee engagement and retention on a decline this leadership approach is long overdue. Robert [...]

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The Succeeding as a Leader Webinar Series by Rick Conlow

Do you want or need to take your leadership skills or team to the next level? Seriously, consider the Succeeding as a Leader Webinar series. This dynamic series includes eight high-impact [...]

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The Know It All Leader and What It Means

Know it all leaders abound. I think I know it all. You think you know it all. This post is for the leaders,  entrepreneurs, managers, executives, and  CEOs. In truth, this message is a for [...]

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The Secret Sauce to a Superior Customer Experience

A superior customer experience is rare. I travel often. As a result, I live the best and worst customer experience’s companies have to offer. The poor examples outnumber the good. For [...]

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Bad Boss or Good Boss: Who Do You Work For?

Think of the worst supervisor or a bad boss you had. Chances are someone comes immediately to mind. Is it your currrent supervisor? Why do you consider this person “the worst?” How [...]

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7 Employee Comments that Destroy a Team

An effective team does not come easy. One way to determine how a team is doing involves listening to their comments to one another or others. Check out these seven negative comments. If spoken [...]

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Servant Leadership: A Better DNA for Leaders

Witness the rise of Servant Leadership. This means a better DNA of leaders in organizations.  Servant leaders are out there. Are you one? Revolutionary change is brewing. This radical [...]

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Why CEOs Can’t Dance Redux

Let us face it, CEOs often isolated themselves from the average employee. (We wrote and challenged them about this seven years ago.) Most still sequester themselves in the penthouse office of the [...]