This customer experience training video will share the state-of-the-art in the field. Unfortunately, it is not that good but that could be a benefit for you. Companies lose billions of dollars a [...]
Great companies and managers elevate people first. Yet, employees’ are disengaged to the tune of 85% worldwide. In the US it is 70%. Either number is disastrously poor. What does this mean [...]
Grasp Servant Leadership principles, popularity, and payoff to begin to excel as a leader. With employee engagement and retention on a decline this leadership approach is long overdue. Robert [...]
Do you want or need to take your leadership skills or team to the next level? Seriously, consider the Succeeding as a Leader Webinar series. This dynamic series includes eight high-impact [...]
Know it all leaders abound. I think I know it all. You think you know it all. This post is for the leaders, entrepreneurs, managers, executives, and CEOs. In truth, this message is a for [...]
A superior customer experience is rare. I travel often. As a result, I live the best and worst customer experience’s companies have to offer. The poor examples outnumber the good. For [...]
Think of the worst supervisor or a bad boss you had. Chances are someone comes immediately to mind. Is it your currrent supervisor? Why do you consider this person “the worst?” How [...]
An effective team does not come easy. One way to determine how a team is doing involves listening to their comments to one another or others. Check out these seven negative comments. If spoken [...]
Witness the rise of Servant Leadership. This means a better DNA of leaders in organizations. Servant leaders are out there. Are you one? Revolutionary change is brewing. This radical [...]
Let us face it, CEOs often isolated themselves from the average employee. (We wrote and challenged them about this seven years ago.) Most still sequester themselves in the penthouse office of the [...]
