Why is Customer Service Still so Bad?
Why is customer service so bad, so often? I published this question in a post in LinkedIn in 2017, updated two years after, and again now. It engaged 976 comments and over 56,000 likes with many [...]
By Rick Conlow
In becoming a servant leader, Employee engagement, Leadership trust, Rick Conlow, Servant leadership, servant leadership qualities
Posted The Servant Leader Trusts You
The Servant Leader trusts you. As a result, they focus on your personal growth and career success. When you succeed the Servant Leader succeeds. In addition, the company reaches its goals. This [...]
By Rick Conlow
Posted Bad Boss or Good Boss: Who Do You Work For?
Think of the worst supervisor or a bad boss you had. Chances are someone comes immediately to mind. Is it your currrent supervisor? Why do you consider this person “the worst?” How [...]
By Rick Conlow
Posted 22 Powerful Quotes for Entrepreneurs and Leaders
The number 22 signifies one of the most powerful of all numbers. It signifies leaders, doers, and visionaries. These are the people who turn the wildest dreams into amazing accomplishments. They [...]
By Rick Conlow
Posted Leadership is about People-First NOT Profit
Leadership is about people-first. Business is about the products, process, paycheck and profit. Isn’t it time leadership understands this? Then employee disengagement and distrust would [...]
Servant Leadership: The Antidote to Toxic Workplaces
Servant Leadership is the antidote to toxic workplaces. Unfortunately, toxic offices, plants, stores, and managers abound. Too often companies take advantage of employees and treat them as lower [...]
By Rick Conlow
In Inspirational, Leadership, Leadership Development, leadership training, Leadership trust, Rick Conlow
Posted Servant Leadership: A Better DNA for Leaders
Witness the rise of Servant Leadership. This means a better DNA of leaders in organizations. Servant leaders are out there. Are you one? Revolutionary change is brewing. This radical [...]
33 Exceptional Customer Service Quotes that Challenge Us
The thirty-three exceptional customer service quotes arise from leaders that believe in delivering the best customer service. What is the effect of significantly improving a company’s customer [...]
Why CEOs Can’t Dance Redux
Let us face it, CEOs often isolated themselves from the average employee. (We wrote and challenged them about this seven years ago.) Most still sequester themselves in the penthouse office of the [...]
By Rick Conlow
In customer experience management, Employee engagement, Employee Satisfaction, Employees, Leadership, Rick Conlow
Posted The Roadmap to the Secret Sauce of Employee Engagement
Few companies or leaders have or know the “secret sauce” to employee engagement. This is a business disaster. This employee engagement training video will highlight these facts. I [...]
