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Why is Customer Service Still so Bad?

Why is customer service so bad, so often? I published this question in a post in LinkedIn in 2017, updated two years after, and again now. It engaged 976 comments and over 56,000 likes with many [...]

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The Servant Leader Trusts You

The Servant Leader trusts you. As a result, they focus on your personal growth and career success. When you succeed the Servant Leader succeeds. In addition, the company reaches its goals. This [...]

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Bad Boss or Good Boss: Who Do You Work For?

Think of the worst supervisor or a bad boss you had. Chances are someone comes immediately to mind. Is it your currrent supervisor? Why do you consider this person “the worst?” How [...]

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22 Powerful Quotes for Entrepreneurs and Leaders

The number 22 signifies one of the most powerful of all numbers. It signifies leaders, doers, and visionaries. These are the people who turn the wildest dreams into amazing accomplishments. They [...]

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Leadership is about People-First NOT Profit

Leadership is about people-first. Business is about the products, process, paycheck and profit. Isn’t it time leadership understands this?  Then employee disengagement and distrust would [...]

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Servant Leadership: The Antidote to Toxic Workplaces

Servant Leadership is the antidote to toxic workplaces. Unfortunately, toxic offices, plants, stores, and managers abound. Too often companies take advantage of employees and treat them as lower [...]

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Servant Leadership: A Better DNA for Leaders

Witness the rise of Servant Leadership. This means a better DNA of leaders in organizations.  Servant leaders are out there. Are you one? Revolutionary change is brewing. This radical [...]

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33 Exceptional Customer Service Quotes that Challenge Us

The thirty-three exceptional customer service quotes arise from leaders that believe in delivering the best customer service. What is the effect of significantly improving a company’s customer [...]

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Why CEOs Can’t Dance Redux

Let us face it, CEOs often isolated themselves from the average employee. (We wrote and challenged them about this seven years ago.) Most still sequester themselves in the penthouse office of the [...]

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The Roadmap to the Secret Sauce of Employee Engagement

Few companies or leaders have or know the “secret sauce” to employee engagement. This is a business disaster. This employee engagement training video will highlight these facts. I [...]