Rick Conlow

How do you get someone to follow you?  Most leaders rely on position power that comes with their job title. The presence and impact of Servant Leaders depends on their personal power.  Leadership [...]

As I conducted a customer service seminar at the Mall of America, I had the idea to rate the mall’s stores to gain key customer service lessons. I had 45 participants, they were game, so I [...]

The leadership training industry totals close to $400 billion in size. It is one of the most costly yet essentially underutilized tools in business globally. Most of the money spent is wasted and [...]

Now here is a revolutionary idea: employees first? Aren’t they the greatest resource of a company? Isn’t it time companies and managers started thinking that way. I just had a comment [...]

Our life can take unexpected turns for the worst. One day you are a success and the next a failure. Things seem to be going well and then, abruptly they aren’t. You expected the promotion [...]

Employee’s crave recognition. Think of how our reliable dog friends become when they are praised for a certain behavior that we like. In addition, a two-handed ear or neck rubbing has them [...]