According to research employees hate performance reviews and love performance discussions. Why? Because leaders engage their employees face to face on a regular basis not just once or twice a [...]
One inspiring learning quote can change your life. The number 17 signifies learning, wisdom, insight, strength, victory, and self-discipline. Certainly, these seventeen quotes about learning [...]
From a global view the Manager’s Report Card is dismal. Most managers today have to do more with less and are under the gun to achieve bigger objectives. All leaders from the first-line [...]
Rick shares the five strategies of customer service superstars. You will learn how to: 1. Stay positive-always! 2. Help customers with uncommon friendliness! 3. Delight your customers as you [...]
As I’ve reported in past posts, research has proven that regular training is key to employee effectiveness. If you’re a manager, that’s important information to ingest. Why? Because we know that [...]
