Product Description
This eBook is a collection of resources, demonstrating principles and action steps that will positively impact the customer experience. It’s organized into four sections: Assess the Situation, Plan for Improvement, Lead Effectively and Execute Brilliantly. These four crucial categories strategically establish a customer experience framework that directly and tangibly addresses activities for improvement. In it you will learn:
- How to Know If You Are Customer Focused
- 10 Reasons Companies Fail to Improve Their Service
- 5 Ways to Quantify the Quality of Your Service
- 4 Keys to Improving Management Effectiveness
- Four Fast Ways to WOW Your Customers
- How to Identify Your Ideal Customer Experience
- Why Leaders Believe in Change-And Resist It
- How to Achieve Continuous Improvement in Performance Gains
- Customer Experience Management: Creating Operational Plans That Work
- Understanding the Bottom line to Improving Your Customer Experience
- 4 Dynamic Steps for Improving Service
- How to Improve Sales by Increasing the Customer Experience
- The Top 10 Things Employees Want From Their Boss That Are Essential to Service Improvement
- Coaching for Excellent Execution
- The 5 Cultural Habits of Service Leaders, and much much more!
$4.99
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