Extraordinary CX Leadership and Management Part 1

Companies are scrambling to find the ‘secret sauce’ to CX leadership gain a market edge. Customers have the power and are demanding better service. Market changes are already overwhelming all organizations faster than predicted by futurists. For example, as we are witnessing the thinning of the ranks in retail companies, with record bankruptcies and new announcements almost every week. Those weak in customer service continue to “bite the dust.”

FEW COMPANIES WALK THE TALK

According to Forrester, 73% of companies name ‘improving customer service’ as their top priority. Additional research shows that only two out of ten companies have a top-notch customer service culture. An Accenture study shows poor customer service costs companies $1.6 trillion a year.

This Real Time Learning and Training Module Extraordinary CX Leadership and Management Part 1 poignantly shares why companies fail to improve or maximize their customer service and experience efforts. Extraordinary CX Leadership and Management Part 2 shares how companies succeed and thrive.

RCI knows how to achieve top notch service. And has partnered with companies to gain 48 Quality Service Awards including JD Power, Ford’s President Award, and Canada’s Consumer Choice Awards. Furthermore, clients achieved NPS ratings from 50-95% and eNPS ratings from 50-84%.

The Part 1 module includes:

• A CX Failure Assessment that identifies horrible service approaches and danger zones that cause companies to lose customers and business. You can take an honest look at what you are doing well and what might get in the way of your goals.
• An action-packed article that specifically defines the annihilation of customer service throughout industries.
• In addition, video training presents a high-energy review about the challenge of improving service, 10 roadblocks that cause failure, the payoff for change.

Finally, these RealTime Learning & Training 30-minute microlearning modules focus on the signs of failure in Part 1, and in Part 2 on how to succeed. Each involves battle tested, proven examples, approaches, and potential results. Finally, more in-depth strategies check out our eBook: Designing a Superstar Customer Experience: Achieving Top Tier eNPS and NPS Ratings—Elevating the Bottom-line!

“Companies with the best strategy of all focus on elevating people first while building elite a customer service, experience, and loyalty.” Rick Conlow