FastT-rack MicroTraining: How to Deliver Great Customer Service



The Amercian Customer Satisfaction Index (ACSI) shows that few people and companies know how to deliver great customer service. It is hectic and competitive out there. Everyone is busy, right? Lots of things to do, including you.

How can you keep learning, so you career stays on track? FastTrack! RCI’s new approach and design to teach what you need now without having to get a four-year degree.

FastTrack has four tracks: Leadership, Customer Service, Sales, and Personal development. Each topic includes three short but poignant resources. Each takes a couple of minutes to review: a article, assessment or video. Boom! Done. Learning for now!

When you learn to deliver great customer service it will set you apart and provide new opportunities for career growth. Now is the time to ramp up your skills.

In this micro-learning module you will gain these resources and information:

  1. Video & Article: Become One of the Rare Customer Service Superstars
  2. Article: 5 Customer Service Lessons from the Mall of America
  3. Video: If You Do Not Quit, You Cannot Be Beat

Laurie McIntosh says, “You are serving a customer, not a life sentence. Learn how to enjoy your work.” 


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