Purpose & Plan
RCI’s purpose elevates “People-first” through #ServantLeadership. We accelerate Leadership trust, employee engagement, and customer engagement. We lead the charge in the next revolution in leadership thought and practice that embraces the “power of people.”
RCI partners with companies by applying high-performance strategies to coach, train, and consult to achieve breakthrough results through their management teams. We believe in Sservant Leadership, leading by example, high-perforamnce coaching, and leading with integrity.Servant Leadership is about “them” not I or we.
Research shows it is the most effective leadership approach. We passionately and relentlessly focus on this undiscovered potential. Too many companies are enamored by technology. While a company must keep pace, too many have lost the loyalty of their teams in the process. As a result, organizations experience toxic workplaces, bad bosses, employee retention issues, and the GREAT RESIGNATION.
High Performance Results
With the rise of AI technology and automation employees are the forgotten critical success factor to a company’s success. Today, too many organizational cultures inhibit employee engagement even with the best of intentions. As a result, poor execution leads to lower sales growth, profit, or customer loyalty.
With a people-first focus through Servant Leadershipi RCI client’s achieved:
- EX gains 15-20 points
- CX gains 12-19 points
- NPS scores of 68-95%
- eNPS 60-85%
- Employee turnover reduced four times
- Sales gains 48%, 75%, 122%, 212%
- 48 Quality Service Awards
- ROI: 187: 1
RCI also publishes our blog and digital leadership and personal development learning modules, assessments, eBooks, and training programs. We offer over 400 posts on our Superstar Leadership blog.
In addition, our RealTime Learning & Training subscription provides over 250 resources. Furthermore, we provide over a hundred added learning resources for self-directed and team development.
See our resources above and check out the RCI store.