NEW! SuperSTAR Customer Service eBook

SuperSTAR Customer Service eBook provides you the ideas, tools, skills, and motivation to excel in helping your customers. With over two hundred pages, it provides an interactive and comprehensive learning experience.

Great customer service people are in demand. Companies grapple with keeping customers and it depends on superb customer service.

Are you worried that your customers are trying to survive tough times by seeking better deals from your competitors? Do you have an even tougher time finding new customers for your product or service? The better a company’s customer service the greater the chance you and your company survive these turbulent times and succeeds.

Develop your skills, manage yourself, master your ability to address the relationship problems experienced by your company, and you can go anywhere you want to go! Job satisfaction, success, and personal accomplishment are all within your grasp! This book offers a month-long journey of growth and discovery.

You will learn:

• How seriously important customer service is to your organization and you.
• How to manage your time to help the customer.
• The standards for great service.
• How you stack up as a Customer Service Superstar.
• The difference between good and superstar service.
• What to expect from your boss?
• How to effectively problem solve with customers.
• How to deal with difficult customers.
• How to manage complaints.
• How to say NO!
• Phone, digital, and electronic etiquette.
• How customer service and sales go together.
• How to stay positive every day.
• How to do more than just get by every day.
• Going the extra mile, what does it mean?
• What to do when things go wrong?
• Your goalsetting and planning.
• And much more!

Each chapter is a daily lesson with a core concept, skill-development idea, and resources to support your practice and application of the lesson. Superstar Customer Service will help you distinguish yourself as someone who can get things done. It may very well help you forge a new pathway in your career that is far beyond anything you previously imagined!

Superstar Customer Service follows Superstar Leadership and Superstar Sales, three titles aimed straight at achieving the highest performance levels in these three essential areas. Customer service may be one of the most demanding and difficult jobs you’ll ever have… but it has the potential to make you a Superstar!

“Exceptional customer service people are in demand, but few show up.” Rick Conlow