Superstar Customer Service Performance Plan

Superstar Customer Service Performance Plan provides you the ideas, tools, skills, and motivation to excel in serving and keeping your customers. It provides a process of learning-eBook, workbook, assessment, and video training that will help anyone reach the top.

Great customer service people are in demand. Companies grapple with keeping customers and it depends on superb customer service.

Are you worried that your customers are trying to survive tough times by seeking better deals from your competitors? Do you have an even tougher time finding new customers for your product or service? The better a company’s customer service the greater the chance you and your company survive these turbulent times and succeeds.

Develop your skills, manage yourself, master your ability to address the relationship problems experienced by your company, and you can go anywhere you want to go! Job satisfaction, success, and personal accomplishment are all within your grasp! This book offers a month-long journey of growth and discovery.

You will receive:

• The Superstar Customer Service eBook.
• An in-depth Customer Service Assessment and Action Planning Guide.
• A Superstar Customer Service Workbook that includes proven applications for learning and coordinates with the eBook.
• Four customer service and career development video training sessions.
• In other words, everything you need to launch your career and customer service skills to the highest level.

Furthermore, these materials were created from experiences with over 200 companies representing over 3,000,000 employees. RCI helped clients achieve 48 quality service awards, reach eNPS ratings up to 82 and NPS ratings up to 94, reduce complaints by two-thirds, decrease employee turnover 4 times, and increase sales up to 212%.

You will learn:

• How seriously important customer service is to your organization and you.
• How to manage your time to help the customer.
• The standards for great service.
• How you stack up as a Customer Service Superstar.
• The difference between good and superstar service.
• What to expect from your boss?
• How to effectively problem solve with customers.
• How to deal with difficult customers.
• How to manage complaints.
• How to say NO!
• Phone, digital, and electronic etiquette.
• How customer service and sales go together.
• How to stay positive every day.
• How to do more than just get by every day.
• Going the extra mile, what does it mean?
• What to do when things go wrong?
• Your goalsetting and planning.
• And much more, including immediate download for all materials!

Each chapter is a daily lesson with a core concept, skill-development idea, and resources to support your practice and application of the lesson. Superstar Customer Service will help you distinguish yourself as someone who can get things done. It may very well help you forge a new pathway in your career that is far beyond anything you previously imagined!

The Superstar Customer Service eBook follows Superstar Leadership and Superstar Sales books; three titles aimed straight at achieving the highest performance levels in these three essential areas. Customer service may be one of the most demanding and difficult jobs you’ll ever have… but it has the potential to make you a Superstar!

“Exceptional customer service people are in demand, but few show up.” Rick Conlow