Customer service passed away quietly last night. It succumbed to a long illness. The wake is at the next quarterly meeting and the funeral will follow shortly. Each year, companies worldwide struggle for sales growth and profit, yet a conservative estimate of their loss from poor customer service comes in at a staggering $338.5B a year.
Customer experience research shows that companies can add significant dollars to their bottom-line by improving.
If you are responsible and accountable for your companies customer experience and loyalty, this eBook will help you.
In This eBook, You’ll Learn:
- The “secret sauce” to superior customer experience
- 10 keys to employee engagement
- 5 cultural habits of customer focused companies
- A leader’s roadmap to achieve great service
- And much, much more!