New! The Great Customer Experience SCAM eBook


Customer service passed away quietly last night. It succumbed to a prolonged illness. The wake is at the next quarterly meeting and the funeral will follow shortly. Each year, companies worldwide struggle for sales growth and profit, yet a conservative estimate of their loss from poor customer service comes in at a staggering $1.6 Trillion a year! Losses can turn to gains for your company. Get this eBook!

Customer experience research shows that companies can add significant dollars to their bottom-line by improving.

If you are responsible and accountable for your company’s customer experience and loyalty, this eBook will help you. Do not delay, a poor or average customer experience is costing you money now and ruining your reputation.

In This eBook, You’ll Learn:

  • 3 Customer Experience Scams
  • 10 Reasons companies fail in improving their customer experience
  • 3 Levels of customer service, where are you?
  • The “secret sauce” to superior customer experience
  • 10 keys to employee engagement
  • 5 cultural habits of client-driven companies
  • A leader’s roadmap to achieve great service
  • Numerous examples and statistics about excellent customer experience and loyalty
  • And much, much more!


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