Servant Leaders Embrace the Multigenerational Workforce

 In Coaching, Communication, Leadership, multigenerational workforce, Rick Conlow

Servant leaders do not pay much attention to the concept of a multigenerational workforce. Factors such as age, or sex, or background, or religion are relatively oblivious to them. While at the same time they take a keen and sensitive approach to each employee’s potential, needs, aspirations, and uniqueness.

New research shows that millennial’s  want variety, choice, access, appreciation, and transparency in the workplace. Coincidentally traditionalists, generation X, Y and Z and baby boomers want about the same things. Also, research demonstrates that the differences of generations have been exaggerated and may be a myth.

Servant leaders are not that concerned with these matters anyway. Instead, they deal with each person as an individual not as a grouping or category or mindset. For example, just because a person is older does not mean he wants to retire or cannot be creative. Likewise, just because someone is younger and inexperienced does not mean she is not capable of supervising others or making quality decisions. Servant leaders give everyone an opportunity to contribute fully and to do what they do well and to improve. As much as anyone can they have few biases or prejudices.

Good Leaders Do NOT Mess with Generational DifferencesThe Multigenerational workforce: Servant leaders relate to each person uniquely.

Servant leaders relate to each person uniquely and with empathy. This is what keeps them from stereotyping and limiting their employees. They ask these five key questions about each member of their team to supervise them with flexibility and care. Note the multigenerational workforce needs are not included.

  • Skills: What are employee’s strengths and where does he or she need to improve?
  • Performance: What is the employee’s performance level strengths, development needs, and how can I help them get to the next level?
  • Career: What are the employee’s goals?
  • Motivations: What is the employee’s “hot buttons”?
  • Interests: What does this employee care about most?

Age is not that crucial to servant leaders when determining how to treat employees. Instead, they relate with each person respectfully, with dignity and fairness. (See my post, Workplace Diversity: 4 Ways to Lead Respectfully) Their goal is to help each employee succeed on the job. They are concerned about everyone’s well-being and performance. Servant Leaders are other centered, committed to bringing out the best in each person, while achieving their company goals. So, they set high expectations in terms of job performance and teamwork.

Multigenerational Differences: Two Examples

For example, Joe is a Service Manager for a large international company. With the economy booming in his country because of the oil business, and it was tough to keep employees who became lured away by big money. Joe pulled long hours, did double duty as manager, and filled in when he was short of employees. He never complained. Everyone knew he understood what it took to succeed at the job. Joe asked his team for three things:

  1. Want to do a good job.
  2. Do a good job.
  3. Step up when it is needed.

While establishes high expectations, he had no employee grievances. He treated people right (communication, training, recognition, incentives etc.) and he formed a culturally diverse team. Eventually, despite the oil business, he reduced employee turnover significantly. He also led his company in sales and was a leader in customer retention. None of this was by accident. Oh, by the way, I am not sure he ever read about a multigenerational workforce. Yet, he focuses on his team. As a result, he gained trust and respect.

In on other example, Martha manages a call center for a large hotel chain. She has close to two hundred employees of all age groups and nationalities on her team. She says her goal is equity and integrity. Her supervisors are well trained in call mechanics, customer retention, employee relations, and coaching skills. She says, give respect and you get respect. Also, she learns everyone’s name and continually emphasizes individual strengths and goals. In addition, she achieves the highest levels of customer service. The idea of a multigenerational workforce never came up as a problem for her.

Pulling It All Together

You know, I have come across a few managers like Joe and Martha. They lead people and do not manage multigenerational differences. Sometimes, researchers or academics study others and generalize that certain behaviors are true for everyone in a specific classification. Servant leaders are authentic and talk to their employees, get to know them, establish clear expectations, provide appropriate resources, have some fun and achieve their goals. Furthermore, they know individual people are different and have a genuine care for each of them. In addition, they focus on building trust through positive and genuine relationships. As a result, the reporting structure of the company is not the dominant factor.

Servant leaders do not make leadership more complicated than it needs to be. They stay focused, clear the obstacles, help employees become successful and treat them even better than customers. Certainly, servant leaders are not perfect. They are human, just like the people they work with. So, servant leaders are vulnerable, humble, admit mistakes and keep learning. Guess what, a multigenerational workforce melds into the background. Therefore, the concept becomes a non-event.

In conclusion, most servant leaders become remarkably successful, and just may be great leaders. I found they believe that their success depends on the success of their team. This quote by Eleanor Roosevelt describes them, “To handle yourself, use your head; to handle others, use your heart.”

Resources for Developing a Multigenerational Workforce

Good Leaders Do NOT Mess with Generational DifferencesAlso, do you want more ideas on how to inspire employee engagement in a multigenerational workforce? Check this out this eBook-How to Motivate-NO-Inspire People.

In addition, go here for our RealTime Learning & Training leadership and personal development website. Over 140 micro-learning and career advancement resources for any multigenerational workforce: for individuals and companies.

Finally, accelerate career and become a servant leader. Go here for more–Servant Leadership@RickConlowInternational. And go here for Rick’s: Superstar Leadership eBook.




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