THE SUPERSTAR LEADERSHIP BLOG

Witness the rise of Servant Leadership. This means a better DNA of leaders in organizations.  Servant leaders are out there. Are you one? Revolutionary change is brewing. This radical transformation germinated from the dead works of corporate ignorance and political fat cats that do not care for people. Employees are tired, frustrated, and fed up […]

The thirty-three exceptional customer service quotes arise from leaders that believe in delivering the best customer service. What is the effect of significantly improving a company’s customer experience?  The numbers tell the story. 70% of customer will continue to do business with you if you resolve a complaint effectively. 78% of loyal customers spend more […]

Let us face it, CEOs often isolated themselves from the average employee. (We wrote and challenged them about this seven years ago.) Most still sequester themselves in the penthouse office of the corporate headquarters. They cannot dance with employees because they think they are too busy to engage employees. Dancing here refers to engaging, supporting, […]

The last couple of years have been tough: the pandemic, economic uncertainty, and world disorder. Fear reigns. Undoubtably, fear has a negative connotation with it. We think we want to avoid all things associated with fear. We are afraid of this, apprehensive about that and uncertain about all the in-between. Yet, when we are honest […]

Leadership worldwide is in crisis mode. In all areas of life, leadership distrust has hit rock bottom. Seldom does a day go by without another story in the media about a leader–in government, religion, or business–that bites the dust because of an ethical or behavioral failure. In the business arena leadership failures abound.  Aon Hewitt’s report, […]

You can measure employee engagement by the performance of employees, or a company compared to the competition. Highly engaged employees, according to research: Sell more. Serve customers better. Stay longer at their company. Share more ideas and input. Overall, are 240% more productive on key measures. Their companies make 22% more profit. Despite these stellar […]

Servant leaders do not care that much for generational differences. I have found that factors such as age, or sex, or background, or religion are oblivious to them. While at the same time they take a keen and sensitive approach to each employee’s potential, needs and aspirations. New research shows that millennial’s  want variety, choice, access and […]