Elevate Employee Engagement: 5 Critical Leadership Skills

Leadership worldwide is in crisis mode. In all areas of life, leadership distrust has hit rock bottom. Seldom does a day go by without another story in the media about a leader–in government, religion, or business–that bites the dust because of an ethical or behavioral failure. In the business arena leadership failures abound.  Aon Hewitt’s report, […]

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26 Exceptional Employee Engagement Quotes

You can measure employee engagement by the performance of employees, or a company compared to the competition. Highly engaged employees, according to research: Sell more. Serve customers better. Stay longer at their company. Share more ideas and input. Overall, are 240% more productive on key measures. Their companies make 22% more profit. Despite these stellar […]

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Achieving and Sustaining Customer Experience Leadership

This customer experience training video will share the state of the art in the field. Unfortunately, it is not that good. Companies lose billions of dollars a year because of poor customer service. Few companies have learned how to get it right and lead their markets. Most try and end up failing. They most often […]

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Servant Leaders Focus on People NOT Generational Differences

Servant leaders do not care that much for generational differences. I have found that factors such as age, or sex, or background, or religion are oblivious to them. While at the same time they take a keen and sensitive approach to each employee’s potential, needs and aspirations. New research shows that millennial’s  want variety, choice, access and […]

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The Success Mindset

Everyone wants a success mindset. However, according to research most people do not feel successful. Part of the reason is that do not understand success. New research shows that success is s less about money, fame, likes, position, power, or influence. These are things outside a person. They relate to achievement but not necessarily a […]

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19 Communication Quotes of Insightful Wisdom

The number one problem in organizations is the lack of communication. This includes executives with one another.  Furthermore, it maliciously spreads to management across departmental silos. And, of course, between managers and employees. It is a deadly disease that saps the productivity out of everyone. Why is it such a problem? First, people in general […]

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Managing Your Time for Results

Managing your time, leads to managing your life. Real time management is self-management. Talent, information, and desire are not enough to be successful in a career.  Your personal habits rule your behavior. A change in self-perception and behavior is required, especially in implementing new approaches.  But do not worry.  Big changes aren’t usually required.  It […]

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Great Coaching Begins with Servanthood

Great coaches live servanthood. You cannot be effective as a coach if you do not put people first. That’s the first and only rule of Servant Leadership. Do you want to accelerate your career and inspire your team? Become a Servant Leader Coach. Review this mini-training to elevate your thinking and results. It will begin […]

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Toxic Workplaces Cause Even More Employees to Disengage and Quit

Toxic workplaces raise their ugly heads again and again at employees. As a result, they disengage and resign. While companies say they are for employee engagement, as a recession looms, they speak out of both sides of their mouth. According to Gallup, employee engagement continues its downward trend with only 32% of employees engaged in […]

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12 Timeless and Stimulating Time Management Quotes

Why twelve-time management quotes? Consider, if we share fifty it would be pointless because there would be too many to take the time to review. The number twelve represents time and space. Historians say it is a powerful number depicting order, a good kind of perfection, and the completion of things in life. Note a […]

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