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The term “going postal” became infamous because of eleven employee incidents in the US Post Office service since 1983. Thirty-five people were killed by current or former employees. [...]

Superstar employees breakthrough and perform better than others. Why? We’ve covered five of eleven action steps in part  1 and 2 of this series on how to impress your boss, and dramatically [...]

Every person has a superstar within them waiting to emerge, as Sly and the Family Stone said in a song, “Everybody is a star.” This is part 2 of three articles.  Here we will discuss [...]

Let’s be frank, the phrase “how to impress your boss” may sound self-serving,  and it is. However, beyond that, it’s also about creating value and being seen  as valuable. [...]

With this customer experience guide any manager can improve their service or quality. Nearly all executives have increasing customer loyalty as a top five priority. Therefore, proactive and [...]

In our economy, our job and the impact it has on our lives seems to be on the mind of most. As an employee, what do you do if you’re in the wrong job? As a manager, what if your employees [...]